Forms
Confidentiality Agreement (MIEMSS QIC)
Maryland Regional Jurisdictional Quality Improvement Committee Confidentiality Agreement
EMS Operational Program QA/QI Aggregation of Data Reporting Form
EMS Aggregate Spreadsheet
5 and 35 Day Incident Report
Documents
Jurisdictional Quality Assurance Plan Template
Hyperlinks
NHTSA Leadership Guide to Quality Improvement for EMS Systems
National EMS Managers Association
National Study Center for Trauma and EMS
National EMS Information System
References
Delivering Knock Your Socks Off Service, third edition by Performance Research Associates 2003. ISBN: 0-8144-0765-X www.amacombooks.org
Customer Satisfaction: Tools, Techniques, and Formulas for Success, by Craig Cochran. Paton Press ISBN: 0-9713231-4-3 www.patonprofessional.com/
Document and Control: A Simple Guide to Managing Documentation, by Denise Robitaille. Paton Press: 2005. ISBN: 1-932828-03-6 www.patonprofessional.com/
Root Cause Analysis: Basic Tools and Techniques, by Denise Robitaille. Paton Press 2004. ISBN: 1-932828-02-8 www.patonprofessional.com/
Free Journal: Customer Relationship Manual (CRM), by CRM Media LLC. www.destinationCRM.com